FAQ - Our Services


Are clients able to choose where and with whom they live?  We realize a person's happiness is greatly dependent on having supportive, patient and respectful people in one's life. Therefore, we learn as much as possible about clients during the screening process so we can work with them and their team to determine the best placement. We strongly recommend that potential clients visit the home to meet residents and staff.

Are family members and friends allowed to visit clients at their home?  We encourage clients to continue growing in their relationships with people who are important to them. We do all we can to support their desire to spend time with family and friends in their own home and offer privacy during visits in a secure and caring environment.  Most of our sites have an "18 and over" requirement for on-site visitation.

Can clients keep over-the-counter medications and take them as needed?  Clients may, given a doctor's order, keep over-the-counter medication in their apartment.  For security reasons, clients may not keep medication in their bedrooms in Corporate Foster Care.

Do nurses work regular shifts in the home?  No. Zumbro House nurses are available on-call or may make regularly scheduled site-visits, as needed.  As a result, ZH is generally not equipped to manage clients with complex medical needs.

Do you maintain a waiting list for your homes? No, but we do keep in contact with anyone interested in our services and are always happy to discuss placement options. 

Does a nurse administer medications? No, we train our direct care staff to administer medications via a comprehensive medication course. We have a very strict medication protocol in place to ensure medications are administered safely.

Does Zumbro House work with clients with complex medical needs?   No.  Zumbro House does not specialize in serving individuals whose overriding care needs are medical or health related.  

How are services paid for? Services provided by ZH are paid through federal, state and/or county funds. ZH also accepts contract for services, other 3rd party reimbursement, and private pay.

How do the medications get to the residence? Medications are ordered and delivered to the home by one of several pharmacies we contract with.

How does one obtain public funding?  To obtain authorization for public funding for any of ZH's services, you may need to contact your county social services department or county health department.

How does Zumbro House determine if it can meet the needs of someone seeking services? ZH has a long history of successfully developing services to meet the unique needs of people with disabilities and/or mental illness and high supervision needs. With an experienced team from both the medical and behavioral fields, we have the resources to offer supports across the spectrum of services being offered. This has allowed ZH to serve people with most disabilities or mental illnesses, including those who have high supervision/support needs, and help them maximize their ability to live the life they choose.

How will clients get to their medical appointments?  ZH staff will arrange medical appointments and will transport and accompany clients to scheduled appointments, as needed.

What happens if clients get sick and a nurse is not present? ZH has 24-hour on-call nursing available to direct clients' medical care, even if a nurse is not present on-site.

What structured activities are offered?  We believe strongly that integration into the community doing activities that a person enjoys, is a key to a person's feelings of self worth.  Our site managers help each client develop a plan based on personal goals and interests. Each client has the opportunity to select community activities, according to their interests and within any guidelines set-forth by authorized team members or court requirements.  Activities could include pursuing hobbies and interests, going out for coffee, exercising, and attending clubs or social events. We also offer small-group activities that are agreed upon by clients living in each house.

Will clients be given time alone (without staff supervision) in the home or the community?  This is an individual decision made by the client and their team. Some clients can safely remain alone for periods of time while others may need staff supervision at all times.